SHIPPING & DELIVERY

Shipping & Delivery 🚚✨

At Grumpy Witch Bakery, we want to make sure your treats arrive fresh, fast, and just as magical as when they left the oven. Here’s everything you need to know about our shipping and delivery process:

UK-Wide Shipping 📦

We’re happy to serve customers across the UK with a flat shipping rate of £2.99 on all orders. If your order exceeds £50, we’ll ship it for free—because who doesn’t love a good deal?

Local Delivery 🏡

For our local witches and wizards within 10km of our bakery, we’re offering local delivery on orders over £20. We’ll get your freshly baked treats delivered right to your door with a sprinkle of magic (and a little extra love).

Processing & Delivery Times ⏰

Once your order is placed, we’ll get to work on baking your treats fresh, just for you. Our processing time is up to 3 business days, ensuring everything is perfect before it’s sent out.
We ship using an overnight courier service to get your treats to you quickly—your order will be delivered within 1 business day after it leaves our bakery.

Return & Refund Policy

All Grumpy Witch Bakery items are handmade to order using fresh, perishable ingredients. In accordance with UK consumer law, we do not accept returns on:

  • Perishable goods

  • Bespoke items

  • Pre-orders

  • Mixed treat boxes

  • Seasonal Items/Specials

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photographs of the issue. We'll do our best to make it right.

Please note:

  • Due to the handmade nature of our products, variations in appearance, size, or colour may occur. These are not considered faults but part of the charm of artisan baking.

  • We do not offer refunds for:

    • Change of mind

    • Personal taste preferences

    • Items not stored correctly after delivery

  • We do not cover the cost of returns unless an item is proven to be faulty or incorrect.

  • All orders are shipped using tracked 24-hour courier services, but we cannot guarantee exact delivery times once a parcel is in the hands of the courier.

If you're unsure about anything before ordering, we're happy to answer questions — just message us through our contact page or email.

Please Note 📌

  • Local delivery is available within a 10km radius of our bakery.

  • We currently offer shipping to UK addresses only.

  • If you have any special delivery requests or need to add a note to your order, don’t hesitate to get in touch with us at [your email]. We’re here to help!

Thanks for choosing Grumpy Witch Bakery—we can't wait to bring a little sweetness to your doorstep!